5 May 2023

Customer Expectations Around Communication Accessibility

Collaboration is fast becoming an essential component for small and medium businesses to conduct their operations. With an accelerated pace of business activities and ever-increasing customer expectations, SMBs must find better ways to communicate anytime and anywhere with employees and customers.

In this blog, we’ll dive into why people are adopting cloud calling as well as the benefits which influence SMBs to opt for these solutions.

The Ever-Increasing Adoption of Cloud Calling Solutions

Traditional collaboration has been a staple for small and medium businesses (SMBs) for many years. The advancement of technology has enabled cloud calling to become increasingly accessible and grown popular amongst SMBs.

Today, organisations are moving away from traditional, in-house solutions, now offering cloud-based solutions. Cloud calling is a subscription-based service that allows users to conduct remote work, being versatile and offering mobility and accessibility to users in a myriad of ways.

The solution integrates smoothly with employees’ workspaces and provides manageability and efficiency in its use.

A business that uses cloud calling solutions opens the door to a variety of benefits that aids in unified communication and collaboration capabilities which are essential to success.

The Benefits of Cloud-Calling Solutions for SMBs

While traditional collaboration tools are still widely used, SMBs today are shifting and are increasingly opting to use cloud-based solutions for all their communication needs.

Cloud-based service offerings provide many benefits to SMBs, including remote work capabilities, improved IT efficiency, and unified communication. By integrating cloud calling within employees’ workspaces, SMBs can stay ahead of the competition and future-proof communication solutions. Additionally, companies can remain connected with their teams while continually improving their overall business practices.

Being easily managed and integrated among existing infrastructures, cloud-based collaboration is becoming an essential component of the modern workplace.

Cloud-calling solutions offer a plethora of benefits that organisations can utilise in their operations. Built-in security and high-quality audio and video conferencing capabilities are just some of the many features that are slowly but surely becoming an appealing choice for SMBs looking to enhance their communication channels.

Having a single architecture system, such as Webex Calling, allows reliable and efficient call quality, offering a unified user experience for employees and customers alike. Adopting Webex Calling, particularly for SMBs, offers a seamless communication method for organisations wanting to improve the ways in which people communicate.

Business Telecom can help your small or medium business take advantage of the many benefits of Webex. Our reliable and tailored solutions are catered to your specific needs. Additionally, we have a 24/7 local support team here to assist you with any questions or technical issues you may encounter, so you can rest assured that if any problems arise, we’re here to help.

Get in touch with Business Telecom Today

Our cost-effective packages and exceptional level of customer service ensure that we can help unlock the full potential of your business. If you’re looking to upgrade your current communication solutions or want to adopt a modern cloud-based service such as Webex, we’re happy to discuss our offerings in more detail. Contact us today to take the first step towards boosting your organisation’s productivity and efficiency.