Business Telecom for Small Business

Collaboration Solutions Designed To Grow Your Business

Enable your  team with the tools to unlock operational efficiencies and provide optimal customer outcomes.  AI enabled platform that supercharges individual and team productivity. 

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Where Optimal Efficiency Meets Maximum Customer Service

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Collaboration And Tools To Connect Team Members And Customers.

Share relevant information to all stakeholders whenever and wherever on one easy to use app. Whether calls, messages or meetings, interact effectively and conveniently.

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Operational Efficiency Insights Delivered In Real time

Comprehensive, AI assisted tracking across all interactions and workflows enable key insights into the operational efficiency. This helps to identify issues to avoid errors and eradicate repeat issues in the future

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Elevate Client Experiences And Outcomes

Improve client satisfaction with powerful automated workflows. Easily share summaries and action points from interactions. Automate next steps with interactive schedules, reminders and requests for information.

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Outcome-centric Collaboration Solution

Enable Automated Escalations And Workflows

With a unified collaboration platform the system is aware of every interaction.  Leverage workflows and AI assistance to implement automations that improve efficiency or intervene to prevent disruption to your business.

Automated, Real-time Assistant

Your own AI assistant on tap.  Each call or meeting is automatically transcribed and time-stamped to generate accessible records to avoid missing important information.  This includes summaries and action items – delivered to the inbox of all designated stakeholders.

Work-Anywhere-Anyhow Enabled

Make working from anywhere a seamless experience.  Collaborate with team members in any format from a single easy to use app.  Integrated progress detection can keep the whole team informed and trigger appropriate automations when the conditions are met.

Modern & Effective Virtual Meetings

Conduct reliable HD video sessions with customers from and to any location. Clear and uninterrupted sessions that improve on customer engagement.  All with added meeting recording, transcribing and collation of action points.  All automatically delivered to stakeholders inboxes and injected into relevant workflow paths.

Powerful Workflows With AI Assistance

Streamline Your Team With Custom Automated Workflows

Single Workspace For All Your Collaboration Needs

Execute all your interactions from a single app with full automated logging.  Enable custom workflows to streamline efficiency.  Enhance task and project efficiency with insight-driven automations that can connect to your financial and other systems.

Discover Valuable Analytical Insights

Comprehensive and configurable reports and dashboards provide clear views on operational efficiency and outstanding client actions / interactions.  This enables pro-active action to resolve issues before they take place or to streamline future operations and improve customer satisfaction.

AI Safety Net

AI meeting recaps that include synopsis and action items ensure that the important client care details are never missed. Follow up action items are processed in reliable automated workflows.

Seamless Integrations

Enable productivity improvements and workflows across your CRM or other systems with plug and play integration APIs.

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See Why Small Business Teams Love Business Telecom

PRIVACY & SECURITY

Keep Your Confidential Information Secure By Securing ALL Communication

End-to-end Encryption With No Exceptions Ensures Your Data Remains Confidential And Your Business Keeps Running.

All forms of communication from Fax to virtual meetings are fully encrypted in transit and at any point of storage.

Easy To Manage Role-based Access

Configure hybrid groups with shared functions to easily manage security access. Supports single sign-on, directory syncing and secure filesharing.

Big Security For Small Teams

Enterprise -grade security is built in. Take advantage of all the benefits without the need for extra infrastructure, staff or specialist skills.

Don't Just Take Our Word For It

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Better Outcomes For You And Your Customers

Enable your workers and contractors to maximise their efficiency and minimise delays.  With access to secure, AI powered tools, they are empowered to get the tasks done with excellence and speed.
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