Health Care

Business Telecom For Health Care

Unlock The Power Of Automation And Collaboration For Better Healthcare Solutions.

Leverage the power of AI to optimise patient outcomes. Our platform and tools unleash the power of your workforce to transform patient care.

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All About Patient Care

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Discover Our Patient-Centric Solutions

Unlock workflows that streamline interactions to optimise the patient journey.

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Elevate Patient Outcomes

Tools and automations that empower your team to drive positive results for patients.

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Organisational Efficiency

Simple to use, AI powered insights help to ensure personalised, high-engagement care throughout the journey.

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Automations And Workflows Boosted By AI

Experience The Next Evolution In Patient Care Here

Duty of care demands a modern approach to healthcare. Empower patients with the tools and information to manage their own healthcare decisions and to maximise their wellbeing.  Our platform can deliver information and resources in a flexible manner so patients can access care anytime, anywhere.

Boost Team Efficiency And Engagement

Our platform provides all the tools and resources to boost productivity today.  Adaptive, coaching and training tools create tailored paths to maximise employee growth and development .  Tedious tasks are automated to alleviate time and frustration stresses.  Staff are empowered and enabled to focus on delivering exceptional patient care.

Business Telecom Care Delivery

Easy access to valuable insights enables the ability to improve efficiency and deliver exceptional patient care that is operationally sustainable.  Access to performance analysis at any micro or macro level within the organisation is essential to identifying strategies for improving patient satisfaction through better care delivery.

Keep All Your Data Secure And Confidential

We understand that patient privacy is paramount.  With our industry-leading security-first architecture, you can rest assured that your patient information is protected and secure.

Features

Designed around delivering the ultimate patient experience – securely.

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All-in-one-app

Unify and simplify your communications with a single app that handles both healthcare staff and patient communications.

Streamlined Call Routing

Access customisable IVR workflows and AI enabled smart routing that can quickly and effectively connect patients to the matching healthcare worker.

Modern-workplace Patient Care

Make on-the-go-care a reality with tools that enable healthcare resources and communication without limits on time and location.

AI Safety Net

AI meeting recaps that include synopsis and action items ensure that the important patient care details are never missed. Follow up action items are processed in reliable automated workflows.

Outcome-driven Coaching In Real Time

AI Assisted in-call coaching improves patient satisfaction and improves the agent development.

Real-time Workflow And Topic Prompts.

Automated context-aware popups offer guided workflows, best practices and speaking point topics.

Organic Patient CSAT Collation

CSAT measurements are collected in real time during every patient interaction using consistent AI driven measurements.

Proactive Sentiment Recognition

AI assisted sentiment recognition proactively responds to signals of distress to quickly address patient needs.

Enable Self Service Efficiency

Free up staff when you enable patients to access self-service options like appointment scheduling to save everyone time.

Modern & Effective Telehealth

Conduct reliable HD video healthcare consulting sessions with patients in any location. Clear and uninterrupted sessions that improve on patient engagement and outcomes.

Seamless Integrations

Enable productivity improvements and workflows across your CRM or other systems with plug and play integration APIs.

Discover Valuable Analytical Insights

Comprehensive and configurable reports and dashboards provide clear views on operational efficiency and healthcare agent performance.

See Why Healthcare Teams Love Business Telecom

Review 1
“We have had a few teething issues since we moved over dental surgeries with internet connection, phones and we needed to port over our old number. Business Telecom have been a pleasure to deal with, also providing training with the new phones. Great service :)”
Edge Dental Care
Marketing specialist
Review 4
“Received a quote from Business Telecom, that was way better than anyone else, they visited my site explained the quote, showed me the product, highlighted the benefits and 10 days later the phones were delivered and installed. Great work, highly recommended!”
John Heagney
Marketing specialist
Review 6
“Nick came to our business today to install our new Business Telecom System (working under Webex) - he was friendly and extremely helpful and showed the product in a friendly user way. He was prompt and wanted everything to be perfect before he left. Very happy with the service”
Dominique Fingleton
Marketing specialist
Review 3
“My experience with Business Telecom while setting up my salon's phone system was exceptional. Business Telecom truly shines through their exemplary team. I wholeheartedly recommend their services to anyone seeking reliable telecom solutions coupled with outstanding customer support. Thanks again team!”
Amanda
Marketing specialist
Review 2
“We upgraded our phone telecommunication systems in my workplace, and I was impressed with Richie Menezes and the team at Business Telecom for their guidance and service in making it a smooth transition. They were very communicative and prompt from start to finish. Very professional to say the least.”
Anthony Saliba
Marketing specialist
Review 5
“Thank you to Elen and the Business Telecom team for their guidance and service in making this upgrade of phone systems a smooth transition. They were very professional, communicative and prompt from start to finish.”
DFV Australia
Marketing specialist

Pioneer The New Benchmark Of Patient Care With Business Telecom

Enable your staff to provide the ultimate patient experience.  With access to secure, AI powered tools, they are empowered to maximise their efficacy today and beyond.
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Terms Of Use

Your access to the Business Telecom website at https://www.businesstelecom.com.au is your acceptance of these Terms and Conditions and your access and use of the website is subject to these Terms and Conditions. If you do not accept these Terms and Conditions, you must refrain from using the Website. In these Terms and Conditions, capitalised words have special meanings. These special meanings are set out in the “General” section of this document.

Disclaimer of Liability – General Disclaimer

We are not liable to you or anyone else for any Loss in connection with use of this Website or a Linked Website or the failure to provide this Website. This general disclaimer is not restricted or modified by any of the following specific warnings and disclaimers.

Disclaimer of Liability – Specific Warnings and Disclaimers

We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with use of this Website or a Linked Website. You must take your own precautions to ensure that whatever you select for your use from this Website is free of viruses or anything else (such as worms or trojan horses) that may interfere with or damage the operations of your computer systems. We may, from time to time, change or add to this Website (including these Terms and Conditions and privacy policy) or information, products or services without notice and your continued use of the Website will constitute acceptance of the variation. However, we do not undertake to keep this Website or these Terms and Conditions updated. We are not liable to you or anyone else if errors occur in the information on this Website or if that information is not up-to-date. To the extent permitted by applicable law, all representations, warranties and other terms are excluded. You must ensure that your access to this Website is not illegal or prohibited by laws which apply to you or in your location. To the extent permitted by applicable law, our liability for negligence, breach of contract or contravention of any law as a result of our failure to provide the Website, is limited to providing access to the Website. You may not use the Website to collect or harvest Personal Information, including Internet addresses, about other users. You must comply with our Acceptable Use Policy available on the Website. You must abide by any Terms and Conditions posted on the Website. You indemnify us from and against all actions, claims, suits, demands, liabilities, costs or expenses arising out of, or in any way connected to, the use of the Website by you.

Charges

You are responsible for the costs of all Internet access and telecommunications charges incurred when using the Website and accept that your use of the Website is your responsibility and is at your own risk entirely. Business Telecom operates secure servers to minimise the risk of unauthorised use of credit card information but unauthorised credit card use is at your risk.

Copyright

This Website, including without limitation, documents, information, programs and designs is our copyright property. You are provided with access to it only for your personal and non-commercial use. Other than for the purposes of and subject to the conditions prescribed under the Copyright Act 1968 (Commonwealth of Australia) and similar statutes that apply in your location, you may not, in any form or by any means:

1. adapt, reproduce, store, distribute, transmit, print, display, perform, publish or create derivative works from any part of this Website; or

2. commercialise any information, products or services obtained from any part of this Website, without our written permission.

Google Online Advertising

Business Telecom use the Google AdWords Remarketing service which advertises across the internet to previous visitors to our website. Google AdWords Remarketing displays relevant advertising content based on which sections of the Business Telecom website you have visited. This is done by placing a cookie on your machine. A cookie is a small file sent to your browser from a web server to be stored on your computer. Cookies do not allow access to your computer or any data / files contained in your computer. It will not identify you in any way. Google Adwords Remarketing allow us to tailor our advertising and marketing content so it is relevant and suits your needs. Any data collected as part of our use of Google Adwords Remarketing will be in accordance with Arrow’s privacy policy and Google’s privacy policy. If you do not wish to be a part of our Google AdWords Remarketing, you can opt out by visiting Google Ads Preference Manager: https://www.google.com/settings/ads Then go to the “opt-out settings” where you can opt out of all interest based ads on Google and across the web.

Trade Marks

Intellectual Property in all materials, documents, information, data, images, logos and trade marks that we provide you or which are contained on the Website are owned or licensed to us and all rights are reserved. Other product and company names mentioned in this Website may be the trade marks of other people or entities. If you use any of our trade marks to refer to our activities, products or services, you must include a statement attributing that trade mark to us. You must not use any of our trade marks:

Linked Websites

This Website may contain links to Linked Websites. Those links are provided for convenience only and may not remain current or be maintained. We do not make any representation as to the accuracy or sustainability of any of the information contained on those other sites, and do not accept any responsibility or liability for the conduct or content of those other sites. Links to those Linked Websites should not be construed as any endorsement, approval, recommendation, or preference by us of the owners or operators of the Sites, or for any information, products or services referred to on those Other Websites. Unless stated otherwise on this Website, we have:

1. no relationship with the owners or operators of those Linked Websites; and

2. no control over or rights in those Linked Websites.

Personal Information

When transacting with you we may ask you for personal details such as your name, address and email address so that we can accurately identify who is using our services. By accessing the Website you consent to us sending you commercial electronic messages. If you do not want us to send you commercial electronic messages you may ask us not to by sending a blank email to [email protected]

Cookies

“Cookies” are a standard for storing small pieces of data on a web client (ie. the web browser on your computer). Any Web server (including this one) may:

1. store one or more cookies in your browser; or

2. request your browser to transmit the data to the Web server.

This Website may store cookies on your Web client in order to better serve you upon your subsequent visits to this Website. By using cookies, Websites can track information about visitors’ usage of the site, provide customised content, or even the use of password protection. Note that some browsers can be configured to allow cookies to be accessed by servers other than the originating server. Please note that most Web browsers can also be configured to notify the user when a cookie is received, allowing you to either accept or reject it. Please refer to the documentation and help screens for your web browser.

Security of Information

Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information or content which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information.

Termination of Access

Access to this Website may be terminated at any time by us without notice. Our disclaimer will nevertheless survive any such termination.

General

In these Terms and Conditions:

1. “Intellectual Property” means any and all intellectual and industrial property rights throughout the world including but not limited to any copyright, trade mark, domain name, business name, design, patent, circuit layout, semi-conductor or other similar proprietary rights and licenses and sub-licenses of such rights (irrespective of whether or not such rights are registered, or formal or informal); trade secrets, technical or non-technical data, knowledge, information or documentation; secret or confidential operations or information; business systems, business methods or business plans (whether registered, formal, informal or otherwise); customer lists, supplier lists and other proprietary lists, names, addresses or information not generally known; techniques, diagrams, data, proofs, prints, particulars, inventions and prototypes.

2. “Linked Websites” means Websites of people other than Business Telecom which are hyperlinked from this Website.

3. “Loss” means any loss or damage, however caused (including through negligence) which may be directly or indirectly suffered.

4. “Personal Information” means any information from which your identity is apparent or can be reasonably ascertained as defined in the Privacy Act 1988 (Cth).

5. This “Website” means the whole or any part of the web pages located at https://www.businesstelecom.com.au (including the layout of this Website; individual elements of the Website design; underlying code elements of this Website; or text, sounds, graphics, animated elements or any other content of this Website).

6. “We” and “us” refer to Business Telecom as and “our” has a similar meaning.

These Terms and Conditions are governed by the laws in force in New South Wales, Australia and you submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia and any courts which may hear appeals from those courts in respect of any proceedings in connection with these Terms and Conditions or this Website. Nothing contained in these Terms and Conditions derogates from Business Telecom’s right to comply with law enforcement requests or requirements relating to your use of this Website or information provided to or gathered by Business Telecom with respect to that use. Business Telecom Master .

Privacy Policy

  • 1. About this Document 
    • 1.1 This document (“Privacy Policy”) sets out the policy of Business Telecom in respect of the treatment of your Personal Information or your affairs or personal particulars.
  • 2. Interaction with Telecommunications Act 1997 (Cth)
    • 2.1 Business Telecom is a Carriage Service Provider and is subject to obligations set out in the Telecommunications Act 1997 (Cth)
    • 2.2 To the extent that any of your Personal Information is also information of the kind referred to section 276 of the Telecommunications Act 1997 (Cth) (in particular, information that relates to your affairs or personal particulars) Business Telecom will not use or disclose that information unless permitted by the Telecommunications Act 1997 (Cth) and the Privacy Act 1988 (Cth).
  • 3. Dictionary
    • 3.1 To assist in the understanding of this Privacy Policy, the following capitalized words in this Privacy Policy have the following meanings:
      Carriage Services has the meaning given to that term in the Telecommunications Act 1997 (Cth).
      Carriage Service Provider has the meaning given to that term in the Telecommunications Act 1997 (Cth).
      Personal Information has the meaning given to that term in the Privacy Act 1988 (Cth).
      Related Body Corporate has the meaning given to that term in the Privacy Act 1988 (Cth).
      Sensitive Information has the meaning given to that term in the Privacy Act 1988 (Cth).
      and includes information as to race, political opinion, religious believes, sexual preferences and membership of a professional or trade association.
  • 4. Collection
    • 4.1 1 Business Telecom will collect Personal Information from you if that Personal Information is necessary for one or more of Business Telecom’s functions or activities.
    • 4.2 Personal Information is predominantly collected so that Business Telecom can supply Carriage Services to you (or contact you in respect of a proposed supply of Carriage Services) and perform ancillary and incidental functions. This includes:
      • customer service;
      • complaints handling;
      • billing; and
      • promoting our special offers as well as offers from our Related Bodies Corporate, suppliers and/or affiliated third parties.
    • 4.3 Business Telecom may collect Personal Information using several different methods. For example, Personal Information may be collected by Business Telecom:
      • directly from you by telephone, email or by completing a form (e.g. Business Telecom may be provided with Personal Information on a customer application form, during contractual negotiations, during voice verification etc.); or
      • from third parties such as our Related Bodies Corporate, credit reporting agencies or your representatives; or
      • from information in the public domain – however if it is reasonable and practicable to do so, we will only collected Personal Information about you directly from you.
    • 4.4 Business Telecom will take reasonable steps to ensure that you are aware at the time of collection (if practicable):
      • that Business Telecom is collecting the Personal Information and as to how to contact Business Telecom (if this is not obvious to you);
      • that you may gain access to the Personal Information (see paragraph 9 below);
      • the purpose for which the Personal Information is collected (this may be referring you to this Privacy Policy); done by
      • of the organisations (or types of organisations) to which Business Telecom usually discloses Personal Information (this may be done by referring you to this Privacy Policy);
      • of any law that requires the Personal Information to be collected (for example, for compliance with the laws relating to the Integrated Public Number Database); and
      • of the consequences (if any) of Business Telecom not collecting the Personal Information (typically, this will be an inability to supply Carriage Services to you).
    • 4.5 If it is not practicable for Business Telecom to take reasonable steps to ma e you aware of the matters set out in paragraph 4.4 at the time of collection, Business Telecom will do so as soon as practicable after collection.
  • 5. Use and Disclosure
    • 5.1 Business Telecom will generally only use Personal Information for the primary purpose for which it was collected (for example, Personal Information set out in a customer application form is collected for Business Telecom). the primary purpose of facilitating the supply of Carriage Services by
    • 5.2 However, Business Telecom may use or disclose Personal Information for a secondary purpose in the following circumstances:
      Reasonable Expectation
    • 5.3 Business Telecom may use or disclose Personal Information for a secondary purpose if:
      • the secondary purpose is related to (or if the Personal Information is Information, directly related to) the primary purpose of collection; and Sensitive
      • you would reasonably expect Business Telecom use or disclose the Personal Information for that purpose.
    • 5.4 For example, Business Telecom considers that if you are a customer, you would reasonably expect Business Telecom to disclose or use your Personal Information to:
      • its printing and mailing house to print and dispatch correspondence and communications to you or
      • notify the customer of special offers or promotions from Business Telecom, its Related Bodies Corporate, suppliers and/or affiliated third parties; or
      • ask you to participate in a customer satisfaction survey; or
      • to its dealers, sub-contractors and agents to enable them to perform certain functions on behalf of Business Telecom.
  • Consent
    • 5.5 5 Business Telecom may use or disclose Personal Information for a secondary purpose if you provide your express consent or consent can be implied.
    • 5.6 Business Telecom may seek your consent on an application form for services, during the voice contracting stage of your application or in some other way.
  • Direct Marketing
    • 5.7 Business Telecom may use or disclose Personal Information for the secondary purpose of direct marketing.
    • 5.8 Unless paragraphs 5.3 to 5.6 allow Business Telecom to otherwise use Personal Information for direct marketing, Business Telecom will only use Personal Information for direct marketing to you if:
      • it is not Sensitive Information;
      • it is impracticable for Business Telecom to seek your consent before that particular use;
      • Business Telecom will not charge you for giving effect to a request by you to not receive direct marketing communications;
      • you have not made a request to Business Telecom not to receive direct marketing communications;
      • in each direct marketing communication with you, Business Telecom draws to your attention, or prominently displays a notice, that you may express a wish not to receive any further direct marketing communications; and
      • each written direct marketing communication by Business Telecom with you sets out Business Telecom’s business address and telephone number and, if the communication is made by fax, telex or other electronic means, a number or address at which Business Telecom can be directly contacted electronically.
    • 5.9 To avoid doubt, Business Telecom will also comply with the Spam Act 2001 (Cth) and Do Not Call Register Act 2006 (Cth) in circumstances of direct marketing to you.
  • Life, Health and Safety
    • 5.10 Business Telecom may use or disclose Personal Information if Business Telecom reasonably believes that it is necessary to lessen or prevent:
      • a serious and imminent threat to an individual’s life, health or safety; or
      • a serious threat to public health or public safety.
  • Unlawful Activity
    • 5.11 Business Telecom may use or disclose Personal Information if Business Telecom has reason to suspect that unlawful activity has been, is being, or may be engaged in. However, Business Telecom’s use or disclosure will be limited to that which is a necessary part of Business Telecom’s investigation into the matter or in reporting Business Telecom’s concerns to relevant persons or authorities.
  • Permitted by Law
    • 5.12 Business Telecom may use or disclose Personal Information if Business Telecom is permitted by law to do so. For example, Business Telecom may disclose your Personal Information pursuant to:
      • a law enforcement request;
      • ccourt order or subpoena; or
      • its interception obligations.
  • Disclosure to Enforcement Body
    • 5.13 Business Telecom may use or disclose Personal Information if Business Telecom is permitted by law to do so. For example, Business Telecom may disclose your Personal Information pursuant to an enforcement body (for example, the Australian Federal Police, ASIC, ACCC, police force etc.) if Business Telecom believes that it is reasonably necessary for:
      • the prevention, detection, investigation, prosecution or punishment of criminal offences, breaches of a law imposing a penalty or sanction or breaches of a prescribed law;
      • the enforcement of laws relating to the confiscation of the proceeds of crime;
      • the protection of the public revenue;
      • the prevention, detection, investigation or remedying of seriously improper conduct or prescribed conduct; or
      • the preparation for, or conduct of, proceedings before any court or tribunal, or implementation of the orders of a court or tribunal.
  • 6. Data Quality
    • 6.1 Business Telecom will review, on a regular and ongoing basis, its collection and storage practices to ascertain how improvements to accuracy can be achieved.
    • 6.2 Business Telecom will also take reasonable steps to make sure that the Personal Information collected, used or disclosed is accurate, complete and current.
  • 7. Data Security
    • 7.1 Business Telecom will take reasonable steps to protect the Personal Information it holds from misuse and loss and from unauthorised access, modification or disclosure. It will generally do so by:
      • restricting or limiting the access to Personal Information to those of its employees, agents or contractors who have a ‘need to know’;
      • removing access from employees, agents or contractors who no longer work for or with Business Telecom or no longer have a ‘need to know’;
      • reviewing and resetting passwords which provide access to Personal Information with reasonable frequency; and
      • implement enhanced security access features to prevent unauthorised access, use or disclosure.
    • 7.2 Business Telecom will take reasonable steps to destroy or permanently de-identify Personal Information if it is no longer needed for any purpose for which the Personal Information may be used or disclosed.
  • 8. Openness
    • 8.1 The Business Telecom website will contain a prominently displayed link to this Privacy Statement.
    • 8.2 Business Telecom will refer any person to this Privacy Statement if that person requests information on Business Telecom’s policy on the management of Personal Information.
    • 8.3 On request by a person, Business Telecom will take reasonable steps to let the person know, in general terms, what sort of Personal Information is held and the reasons for which that Personal Information is generally collected. Business Telecom will also provide information, in general terms, in respect of how Business Telecom holds, uses and discloses that Personal Information.
  • 9. Access and Correction
    • 9.1 1 If Business Telecom holds your Personal Information, Business Telecom will provide you with access on request to that Personal Information, in particular, so that you can verify the Personal Information is accurate, complete and current. If the Personal Information is not accurate, complete or current, Business Telecom will take reasonable steps to remedy the inaccurate, incomplete or outdated Personal Information.
    • 9.2 However, Business Telecom will not provide you with access to the extent that:
      • providing access would pose a serious and imminent threat to the life or health of any person; or
      • providing access would have an unreasonable impact upon the privacy of any other person; or
      • the request for access is frivolous or vexatious; or
      • the Personal Information relates to existing or anticipated legal proceedings between Business Telecom and yourself, and the Personal Information would not be accessible by the process of discovery in those proceedings; or
      • providing access would reveal Business Telecom’s intentions in relation to negotiations with you in such a way as to prejudice those negotiations; or
      • providing access would be unlawful; or
      • denying access is required or authorised by or under law; or
      • providing access activity; or would be likely to prejudice an investigation of possible unlawful
      • providing access would be likely to prejudice:
        • the prevention, detection, investigation, prosecution or punishment of criminal offences, breaches of a law imposing a penalty or sanction or breaches of a prescribed law; or
        • the enforcement of laws relating to the confiscation of the proceeds of crime; or a prescribed law; or
        • the protection of the public revenue; or
        • the prevention, detection, investigation or remedying of seriously improper conduct or prescribed conduct; or
        • the preparation for, or conduct of, proceedings before any court or tribunal, or implementation of its orders; by or on behalf of an enforcement body; or
      • an enforcement body performing a lawful security function asks Business Telecom not to provide access to the information on the basis that providing access would be likely to cause damage to the security of Australia.
    • 9.3 Additionally, if providing access would reveal evaluative information generated within Business Telecom in connection with a commercially sensitive decision-making process, Business Telecom may give you an explanation for the commercially sensitive decision rather than direct access to the information.
    • 9.4 Business Telecom reserves the right to charge a fee for searching for and providing access to your Personal Information (except if any other law prohibits Business Telecom from charging a fee). In any event,
  • 10. Anonymous Transactions
    • 10.1 Business Telecom will allow its customers to transact with it anonymously wherever that is reasonable and practicable.
  • 11. Transferring Personal Information Overseas11.1 Business Telecom may transfer Personal Information outside of Australia where Business Telecom considers that it is necessary or desirable to do so. However, Business Telecom will not transfer your Personal Information outside of Australia unless any of the following circumstances exist:
    • Business Telecom reasonably believes that the recipient of the Personal Information is subject to a law, binding scheme or contract which effectively upholds principles for fair handling of the information that are substantially similar to the National Privacy Principles contained in the Privacy Act 1988 (Cth); or
    • you consent to the transfer; or
    • the transfer is necessary for the performance of a contract between Business Telecom and yourself, or for the implementation of pre-contractual measures taken in response to the your request; or
    • the transfer is necessary for the conclusion or performance of a contract concluded in your interest between the Business Telecom and a third party; or
    • all of the following apply:
      • the transfer is for your benefit;
      • it is impracticable to obtain your consent to that transfer;
      • if it were practicable to obtain your consent, you would be likely to give it; or
    • Business Telecom has taken reasonable steps to ensure that the information which it has transferred will not be held, used or disclosed by the recipient of the information inconsistently with the National Privacy Principles contained in the Privacy Act 1988 (Cth).