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Business Telecom FAQ’s

Here are some of the frequently asked questions we have received about Business Telecom and our products and services.  If you don’t find your answer here please give us a call on 1300 721 100 or Live Chat us.


How long does it take for my lines to be moved across to Business Telecom?

If your lines are currently with Telstra (or with another provider which uses Telstra network) the process usually takes about 14 working days.


Your rates are so cheap, how do you make money?

We keep our overheads as low as possible without sacrificing our level of service by using smart strategies to reach our target market rather than spending on inefficient marketing tactics.

Can I view my account details and invoices online?

Yes, you can. Go to: Click on ‘MY Account’. Login: This is your account number.  Password: You can obtain this from our team – Call Business Telecom on 1300 721 100


 When should I expect to receive my phone bill?

Your phone bill will be emailed to you around the 6th of each month.


 When does my internet data plan reset?

Your monthly data usage is for the calendar month so it will reset for you automatically on the 1st of each month.


 Why is my first bill a bit higher than anticipated?

When transferring your services over to another carrier, a pro-rated line rental charge applies. This is where the line rental will be charged to the end of the billing month plus a month in advance.


 How can I add another person as a contact on my account?

Simply email [email protected] requesting to add this person to your account. Note: The request must come from the authorised person on the account.


 How long do I have to pay my bill?

Our payment terms are 14 days from issue date.


How can I pay my bill?

You can pay your bill over the phone by Credit card, Bpay or Direct deposit. You can refer to your bill for options. Why not take up on our offer where if you choose to go on direct debit, we will apply a $50 credit to your bill once you have been on direct debit for 6 months.


How to access surveillance cameras remotely?

Log into your mobile app and enter your username and password, for details of your account call our support team on 1300 721 100