Broadband and the NBN are here, making the traditional copper wire phone line obsolete. VoIP phone systems are a great way to modernise your office communications. Voice over Internet Protocol, more commonly referred to as VoIP, works much like the traditional phone line but transmits your phone call over an internet connection.

  • Cheaper international calling
  • Smaller initial equipment investment
  • Software-based, Customers can add new features easily
  • Scalable as your business grows

As opposed to traditional office phone systems, VoIP phone systems cost less to deploy and maintain. Phones are cheaper, and employees can access their phones via an app on their smartphone. Instead of hardware determining functionality, the service is software-based. Features can be added through software updates or settings on an online dashboard. VoIP phone systems are scalable and operate in the smallest of small businesses and the largest Fortune 500 companies. The right VoIP business phone system can grow with your business rather than hold you back.

VoIP Phone Systems for the Modern Workforce

The world has changed, and we’re working from home more than ever. How do you adjust to this new reality but maintain the same high level of productivity than the traditional workplace offers? A VoIP phone can help you transition to the hybrid workplace of the future.

Yes, your VoIP phone system has all the communications features you’d expect, such as calling, voicemail, and videoconferencing. But it can do a lot more.

Virtual whiteboards, file sharing, and meeting software help keep every team member on the same page. Call monitoring ensures your customers get the high level of customer service they expect and deserve. Your VoIP phone system can even integrate with your security system, so you know what’s happening at the office when you’re not there.

With VoIP, you can streamline your communications and increase your productivity. And it doesn’t require a massive transition. Business Telecom will integrate your VoIP phone system with your existing communications equipment. As a result, most of our customers see little downtime, often a matter of seconds as we “flip the switch.”

We don’t offer set packages. We understand that every business is different, and we expect you to have questions or concerns. Our highly-trained business VoIP phone system specialists are ready to help. It’s time to upgrade your business communications. Speak with us today!

Are you ready to upgrade to a VoIP business phone? Maybe you have questions, concerns or you want to know more. Either way, we're ready to help! Contact us today for more information on your VoIP phone system and jump start your business's capabilities today!


Frequently Asked Questions on VoIP Phone Systems

VoIP stands for Voice over Internet Protocol. As the name suggests, your voice call is converted from an analogue telephone signal to digital packets of data, sent over an internet connection, downloaded at the source, and then reconverted back into an analogue signal if necessary at the destination.

Not all VoIP calls are reconverted back to an analogue signal. If a call is made to or from another VoIP device, the voice data may be converted to a digital voice signal, resulting in high call quality. Either way, minimal bandwidth is necessary to complete a call, making it an option even in areas where broadband service is poor or slow.

VoIP phone systems do require special gear to place calls. An analogue telephone adapter is necessary for traditional phones to translate the signal into digital form. VoIP phones don’t need a separate adapter, and apps allow users to connect to their VoIP phone lines via their smartphone.

When using VoIP, call and service quality heavily depends on sufficient bandwidth. Many customers often give VoIP packets “priority” on their routers, which is usually enough to solve quality-of-service issues. Business Telecom can help you choose and set up your VoIP system based on your broadband connection and network architecture.

The short answer is yes. The NBN completely replaces the copper phone line system except in some rural and remote areas where running fibre is difficult or impossible. As the NBN comes online, everyone must select a VoIP phone system to continue using their phones. Business Telecom wants to help make this transition as simple as possible for you.

The cost of a VoIP phone system varies based on the kind of services you’re looking for and any equipment you might select. Remember that you may also be able to use some or all of your old equipment, so you may have little equipment costs to deal with. Either way, we’ll work with you to find a VoIP phone system that meets both y our needs and budget.

  • Service: Depending on which service provider you select and the plan chosen, monthly service can range from free to $60+ per month or charged by the minute ($.09-.80). Generally, free or “cheap” plans will not offer business VoIP functionality, although you don’t have to spend.
  • Equipment: As we said, equipment costs will vary, especially if you plan to use your current phones with your new VoIP plan. If you’re using primarily your own equipment, any additional equipment needed will likely cost a few hundred dollars at most. However, buying all new equipment will cost several thousand dollars, with larger companies spending $10,000 or more. While most of these charges are one-time, there may be additional charges for patches and maintenance, depending on your provider.

Before doing anything else, take a bird’s eye view of your business communications needs. Some may find call monitoring and conferencing useful, while others might need collaborative features for their increasingly remote workforces. You’ll also want to know how many lines you’ll need and perform an inventory of your current communications hardware to ensure you have everything you need.

This includes:

  • Analogue telephone adaptors
  • Wired or wireless telephones
  • Any hardware necessary to use your router for VoIP

If you don’t have any or all of the above, don’t worry: we can provide this equipment for you. We do recommend that if you don’t have pre-existing experience in VoIP systems, you purchase the equipment from us. This prevents any potential incompatibility issues from delaying your VoIP transition.

Our customer service representatives are trained in all the services and VoIP phone systems we provide and can help you choose the right one for your business's unique needs.