17 October 2023

In the age of digital transformation, the way businesses communicate has evolved dramatically. The traditional landline, once a staple in every office, is now becoming a relic of the past. Today, the focus is on flexibility, scalability, and integration. As we navigate through 2023, let’s explore the 7 ways to elevate your communication with the best business phone systems.

1. VoIP Systems: The Future of Business Communication

What is VoIP?

VoIP, or Voice over Internet Protocol, is a technology that allows voice calls to be made using the Internet instead of a traditional phone line. It converts voice signals into digital data that can be transmitted over the internet.

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Benefits of VoIP Business Phone System

  • Cost Savings: a VoIP phone system often comes with lower monthly fees, and international VoIP calls are significantly cheaper.
  • Flexibility: Employees can make and receive phone calls from anywhere, not just their office desk.
  • Integration: VoIP can be integrated with other business systems like CRM or email.
  • Unlimited Calls: VoIP has the capability of making unlimited calls.

Example: A digital marketing agency with clients worldwide can hold conference calls without worrying about exorbitant international call charges. Additionally, a business VoIP phone system allows teams to communicate from home, coffee shops, or while travelling.

2. Unified Communications: All-in-One Solutions

The Power of Unified Systems

A Unified Communications platform (UC) is more than just a phone system. It’s a comprehensive solution integrating various communication tools into one, enhancing collaboration and productivity.

Key Features

  • Video Conferencing: Face-to-face meetings without the travel.
  • Instant Messaging: Real-time chat for quick questions and updates.
  • File Sharing: Easily share documents, images, and more.

Example: A multinational corporation can use Unified Communications to unite global teams. Whether it’s a video presentation from the CEO, a collaborative document being edited in real-time, or a quick chat between two colleagues from different continents, UC makes it happen seamlessly.

3. Cloud-Based Phone Systems: Accessibility Everywhere

Embracing the Cloud

Cloud-based phone systems are hosted on remote servers and accessed via the Internet. They eliminate the need for bulky hardware and extensive wiring in your office.

Advantages of Cloud Systems

  • Scalability: Easily add or remove users based on your business needs.
  • Maintenance: Providers handle updates and maintenance, reducing IT workload.
  • Disaster Recovery: Data is backed up in the cloud, ensuring business continuity.

Example: A startup e-commerce company can benefit immensely from a cloud-based system. They can easily scale their phone system as they grow and hire more staff. Additionally, the provider’s support team is just a call away if there are any technical issues.

4. On-Premise Systems: Total Control in Your Hands

The Traditional Approach

On-premise phone systems are hosted on-site, giving businesses complete control over their communication infrastructure.

Why Choose On-Premise?

  • Security: All data remains in-house, making it ideal for businesses with strict data policies.
  • Customisation: Tailor the system to fit your specific needs.
  • One-time Investment: Higher upfront costs but no monthly fees.

Example: A legal firm handling sensitive client information might opt for an on-premise system. They can ensure that all communications are secure and customise features to streamline their operations.

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5. Hybrid Systems: Best of Both Worlds

Combining Strengths

Hybrid phone systems merge the benefits of on-premise and cloud-based systems. They offer the security of on-site solutions with the flexibility of the cloud.

Benefits of Going Hybrid

  • Flexibility: Choose which features are hosted on-premise and which are in the cloud.
  • Transitioning: Ideal for businesses wanting to gradually move to the cloud.
  • Cost-effective: Save on infrastructure costs while enjoying cloud features.

Example: A family-owned business with a long-standing on-premise system might not want to abandon its existing infrastructure. A hybrid system allows them to integrate cloud features, giving them a taste of modern communication tools without a complete overhaul.

6. Mobile Integration: Business on the Go

The Mobile Revolution

In 2023, work isn’t confined to the office phone system. With mobile phones, employees can access calls from their smartphones or tablets.

Mobile Features to Look For

  • App Integration: Use your business phone system through dedicated apps.
  • Call Forwarding: Redirect calls to your mobile when you’re away from the desk.
  • Voicemail to Email: Receive voicemails directly in your email inbox.

Example: A sales executive attending trade shows can still be reachable through their business number. They can close deals, coordinate with the team, and ensure they’re always in the loop, all from their mobile device.

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7. Advanced Features: AI, Analytics, and More

Beyond Basic Calling

The best business phone systems in 2023 are equipped with advanced features that leverage the power of AI and analytics.

Features to Enhance Business Operations

  • AI-driven Analytics: Gain insights into call patterns, durations, and peak times.
  • Call Recording: Monitor and review incoming calls for quality assurance.
  • Automated Attendants: Use AI-powered bots to handle basic customer queries.

Example: A customer support centre can use AI analytics to determine the best times to schedule staff. If they notice a spike in calls on Monday mornings, they can allocate more agents during that time.

Final Thoughts

The landscape of business communication is vast and ever-evolving. In 2023, the emphasis is on integration, flexibility, and advanced features. By understanding the nuances of each system, you can make informed decisions and choose a business phone system that will aid you in being successful.

Whether you need a small business phone system, mobile phone plans, or a reliable internet connection, Business Telecom can help.

We offer comprehensive phone services ready for you to capitalise on your business goals and objectives.

Contact us today to learn more about how we can help.