New Or Upgrading Phone System Checklist

New or Upgrading Phone System Checklist

15 June 2021

Ultimate Checklist for Business Phone Systems

Business phone systems are the lifeline of any company. Choose the wrong one, and it can hurt your brand’s reputation and drive away prospective customers. If your small- to medium-sized business is in the market for a new or upgraded business phone system, using this ultimate checklist can help drill down your needs and match you with the perfect setup.

What to look for in a business phone system

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Whether you are upgrading an existing business phone system or getting one installed for the first time, doing your homework ahead of time can ensure you get the right product to fit your needs. We have saved you the hassle of spending hours online figuring things out by preparing this business phone system checklist. Complete it before reaching out to a business phone provider to help guide you through the process.

How many phones do I need?
How many extensions do I need?
What are my business phone system needs?• New installation
• Replacement system
• Added features to the existing system
Do I need a multi-location solution?• Yes
• No
Is my business expanding to a new location in the immediate future?• Yes
• No
Will I be adding new employees soon?• Yes
• No
Do I need the flexibility to work remotely?• Yes
• No
Is my network infrastructure optimised for business phone cloud solutions?• Yes
• No
Do I need to integrate a customer management system or other software with my business phone system?• Yes
• No

Once you complete this checklist, reach out to one of our business phone specialists and they can review your answers and make suggestions for business phone solutions that meet your needs.

Which features do you need in a business phone system?

This is another important question to answer before calling business phone providers in search of the perfect solution. The following is a list of some of our most popular business phone features. If they are essential to your everyday operations, circle them. If they would just be nice to have, put an asterisk next to them so you know which are a priority.

  • Voicemail to email
  • Voicemail to text
  • Visual voicemail
  • Call logging
  • Call monitoring
  • Call recording
  • Call reporting
  • 3-way calling
  • Conference calling
  • Extension dialling
  • Auto-call attendant
  • On-hold music

These are just some of the features you can include with your business phone. Be sure to ask our customer support specialists what else is available after reviewing your checklist.

How to choose the best cloud system phone provider

Cloud Phone System

Cloud-based business phone systems are all the rage these days. If you answered yes to needing to work remotely or multi-location solutions from our checklist, then cloud telephony is a good option. Business Telecom partners with Cisco to give small- to medium-sized companies access to the best products and quality of service available on the marketplace. Our affordable communications solutions tick off every must-have on the cloud system phone provider checklist.

  • Call volume. Businesses must calculate the number of extensions they require and the volume of simultaneous calls they anticipate making each day. It is important to find a provider that can accommodate your needs.
  • Scalability. Find a provider that offers the opportunity to add new features as your business expands. Upgrading your phone system is less of a hassle than completely replacing it if you outgrow your current service plan.
  • User-friendly. Cool phone systems with awesome features should not be difficult to operate. Choose a provider with intuitive options and employee training services.
  • Customer support. Choose a provider with a proven track record of supporting its products and services.

Reach out to us today to speak with one of our customer support specialists about your business phone options.

How often should you update your business phone system?

That depends on your business goals and whether you have a traditional on-site workforce or a remote workforce. Business Telecom tailors business phone systems to suit your organisation size and specifications. Phone us on 1300 721 100 to explore how we can help your business with the communication tools it needs to thrive.