Australia's Leading Office Phone System Technology

An office phone system is a network of telephony devices that are suited to an office environment. A phone designed for use in a commercial office offers a wider range of features to facilitate quick and efficient communication for staff in and out of the office. The kind of commercial telephones you find in an office use voice over internet protocol (VOIP) as opposed to traditional residential landlines. Office telephones are capable of much more than they were a decade ago. Today you can obtain hundreds of different types of office phone systems with a wide variety of features and options tailored to your needs.

The phone features your office requires will depend on whether your office operates completely onsite, has a hybrid workflow or has remote workers. The main office phone features that companies need are:

•  Call forwarding office phone calls to mobile devices
•  A streamlined call management system
•  Additional office phone lines
•  VoIP, IP, and hybrid call options
•  Automated phone answering services for when the office is empty

Discuss your pain points with our specialists and we will be able to find an appropriate office phone system that meets your company's needs.

The best office phone system is the one that fits your needs and meets your budget. An office needs the right-sized office telephone hardware in order to operate efficiently. Affordability is also key when it comes to choosing office phones, as it ensurers the internal communication process within the office is sustainable long-term. Paying for too many capabilities you don't use hurts your bottom line and complicates your internal office communications.

Your Business Telecom representative can help you determine exactly what capabilities your office phones will need. Business Telecom will will also provide the best price for your office phone system.

With Business Telecom, you have the option to choose from three different types of office phone system solutions. Each type of office phone technology is designed to fit specific sizes of your office best.

The small business phone systems plan offers between two and 20 headsets along with a range of available features.

For medium-sized businesses (SME phone systems), we have up to 30 headsets and a number of features appropriate for the size and scope of your operation.

Large businesses (corporate phone systems) can access as many as 200 headsets, along with specific options that fit the needs of an organisation with wide range and reach. This includes a selection of services for companies with multiple branches.

Reach out today to learn more specific details about each plan.

Every business is different, so we recommend you call us on 1300 721 100 to help walk you through the process. There are five features that we find are important for an office phone system to have:

•  Call forwarding
•  Easy-to-use call management
•  Multiple lines to support high call volume
•  VoIP, IP, and hybrid call options
•  Automated phone answering service

Many office phone system providers offer a wide variety of options from companies large and small. Business Telecom does not. Instead, we’ve partnered with the top names in office phones, Avaya, Cisco, and Panasonic, and only recommend and sell these brands.

We believe in offering only the best to our customers, and by partnering with these two manufacturers, we can provide specialised service before, during, and after the sale. Our experts are highly trained in the features of all the phones we sell and can find an option within your budget without compromising on a lesser-known and less reliable brand.

The NBN changes everything. Australia’s traditional copper-based phone network is aging and not built for today’s telecommunications needs. The NBN is a completely fibre-based network with a goal of reaching every Australian home and business with a minimum of 25 Mbps broadband speeds.

The NBN is exciting for small and medium-sized businesses, as the technologies that were only accessible to the largest corporations with direct fibre connections are now available to anyone. Business Telecom is ready to help you transition to the NBN and take advantage of next-generation communications technologies.

Before our technicians arrive, de-clutter telecommunications equipment areas, so they have ample room to work. Upon arrival, they will survey your site and complete a line audit. They will also collect data to ensure the installation is to your specifications.

Be prepared to answer the following questions the technician may ask:

•  How should the phones ring?
•  Do you have an answering service for after-hours?
•  Would you like music on hold?
•  Would you like an auto attendant?

We also recommend having the following items ready:

• Names of all people requiring extensions, and secondary numbers (preferably mobile) if you plan to use call forwarding.
• Audio files of any professional greetings, music on hold, etc., that you would like played during the call. Business Telecom can also provide you with professionally recorded and licence-free music upon request with appropriate notice before your installation date.

Of course, this is only a sample of what you may be asked, but these are the most commonly asked questions you will want answers prepared for. Other questions will have more to do with how your office phone system works.

After our technician programs the phone system to your specifications, all staff present will be invited for a basic overview of its features and how to use them. They’ll also be able to answer any questions you might have. Approximately a week after the installation date, our professional trainers will contact you to answer any further questions and offer to hold an in-depth training session at a time that suits you.

In addition to the no-cost in-depth training from Business Telecom’s professional trainers, we’re committed to providing the best customer service of any office phone system provider in Australia.

Through continuing education offered by our trainers on new features to customer service that aims to solve your issue on the first call, Business Telecom ensures that you’ll never have to worry about your office phone system again. Call us today to find out more.