There Are Three Primary Types Of Small Business Phone Systems:
- Standard NBN lines: This is your basic VoIP line. Functionality is not much different from a traditional phone line. Typically, a base unit is plugged into your router, and a normal cordless or desktop handset is plugged into your base unit.
- Cloud-based: Sometimes also referred to as hosted or virtual PBX, this small business phone system is hosted on the cloud servers of your service provider. Access to the PBX is through a mobile or desktop computer app. Additional features over a standard VoIP line are common and often features traditional PBX systems cannot.
- SIP: These small business phone systems combine the traditional phone system and VoIP. While the internal connections are routed over VoIP, any external calls travel over the conventional telephone network.
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Small Business Phone Systems
As your small business grows, so do your communications needs. Our small business phone systems are the solution if a single phone line isn’t enough. Easy to manage and NBN ready, our affordable small business phone systems allow your teams to communicate and collaborate more effectively. You leave the management of your phone system to us, gaining a feature-packed communications solution that helps you grow even more.
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What Should I Look For In Small Business Phone Systems?
Choosing a quality phone system can be confusing and overwhelming if you don’t know what to look for. It’s a significant investment, so you want to ensure you have the right solution to assist your communication needs.
Easy Installation
We find the most common reason small businesses don’t upgrade their communications technology is the fear of disruption to their day-to-day business. But a new business phone system doesn’t have to involve any downtime. Our systems are easy to install. We can provide you with tools to do it yourself or schedule an installation. We’ll also assist in getting your teams up to speed with the new collaborative tools. We aim to make the process painless.
Reliability
Your business phone system must have as close to 100% uptime as possible. Downtime costs your business money, so the quality of the equipment and service you choose is essential. While having a stable and fast internet connection is important, you shouldn’t need to worry about your phone service. While outages happen, our systems have redundancy options that help keep your service online during maintenance. If an unplanned outage occurs, we’ll inform you immediately, along with regular updates on the status of any necessary repairs and work to minimise disruption to your day-to-day business activities.
Cost
Small businesses work with limited revenue, so each expense affects the bottom line. Choosing a system that fits your company’s budget yet offers real value beyond a standard telephone line is essential. Our team specialises in finding the right business phone system for our customers’ specific needs. Every business is different, so a ‘one-fits-all’ approach won’t work. We offer a range of options affordable to even the smallest of small businesses, making it a wise long-term business decision.
Functionality
Deciding on the right business phone system for your needs depends on your business activities. Some small businesses find the mobility features useful, as it allows them to take calls to their mobile devices when they’re not in the office. Others find the conference and call recording helpful in conducting meetings virtually. Again, our team looks at your business and it's specific needs. We offer a variety of plans and systems for just about every type of business. However, there are some features we think every company will find helpful, which we will explain next.
Small Business Phone System Features
We recommend plans with the following features to get the most out of your business phone system.
Voicemail to Email
Hunt Group
Auto attendant
Music on hold
Mobility
Conference Calls
Call Recording
Call Accounting
Most Popular Small Business Phone Systems
Our best picks include the SL2100 by NEC, which is equipped with loads of functionality for smart communications, and is an affordable option built specifically for small businesses.
Custom Solutions
We understand that you may have unique needs that a standard small business phone system might not provide. We also offer custom-tailored solutions for your business needs, all you need to do is call.
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SL2100 Built-in features include:
- Unified messaging
- Music on hold
- Mobiity/BYOD/ home-working
- Auto-attendant
- Video conferencing & collaboration (licence required)
- Audio conferencing
- Simple installation
- Mobile apps for iOS and Android
- Hybrid solution (traditional and VoIP
