Unlock The Power Of Automation And Collaboration For Better Animal Healthcare Solutions.
Leverage the power of AI to optimise patient outcomes. Our platform and tools unleash the power of your workforce to transform the quality of care delivery.
All About Quality Care For Animals
Discover Our Solutions That Are Centred
Unlock workflows that streamline interactions to optimise the journey for pets, livestock and wildlife.
Elevate Patient Outcomes
Tools and automations that empower your team to drive positive results for the animals in your community
Organisational Efficiency Driving
Simple to use, context-aware AI powered insights help to ensure that each visitor to the clinic gets the most up-to-date and optimal treatment.
Amplify Team Efficiency And Patient Care
The Next Evolution In Patient Experience Is Here
Duty of care demands a modern approach to healthcare. Empower veterinarians and their assistants with the tools and information to deliver enhanced care. Our platform can deliver information and resources in a context-aware, flexible manner so that the best applicable health care resources are on hand when needed.
Boost Team Efficiency And Engagement
Our platform provides all the tools and resources to boost productivity today. Adaptive, coaching and training tools create tailored paths to maximise employee growth and development . Tedious tasks are automated to alleviate time and frustration stresses. Staff are empowered and enabled to focus on delivering exceptional patient care.
Business Telecom Care Delivery
Easy access to valuable insights enables the ability to improve efficiency and deliver exceptional care that is operationally sustainable. Access to performance analysis at any micro or macro level within the organisation is essential to identifying strategies for improving care levels as well as communication with owners throughout the care delivery journey.
Keep All Your Data Secure And Confidential
We understand that privacy is paramount. With our industry-leading security-first architecture, you can rest assured that your client and patient information is protected and secure.
Features
Designed around maximising health outcomes
All-in-one-app
Unify and simplify your communications with a single app that handles both staff and customer communications. Keep your customer throughout the care journey with a flexible combination of push and on-demand updates.
Streamlined Call Routing
Access customisable IVR workflows and AI enabled smart routing that can quickly and effectively connect clients to the matching care resource.
Outcome-driven Coaching In Real Time
AI Assisted in-call coaching improves patient-owner satisfaction and improves the agent development.
Real-time Workflow And Topic Prompts.
Automated context-aware popups offer guided workflows, best practices and speaking point topics on how best to handle difficult moments.
Organic Patient CSAT Collation
CSAT measurements are collected in real time during every patient-owner interaction using consistent AI driven measurements.
Proactive Sentiment Recognition
AI assisted sentiment recognition proactively responds to signals of distress to quickly address patient needs.
Enable Self Service Efficiency
Free up staff when you enable patients to access self-service options like appointment scheduling to save everyone time.
Seamless Integrations
Enable productivity improvements and workflows across your CRM or other systems with plug and play integration APIs.
Discover Valuable Analytical Insights
Comprehensive and configurable reports and dashboards provide clear views on operational efficiency and healthcare agent performance.
See Why Veterinary Teams Love Business Telecom
Pioneer The New Benchmark Of Animal Care With Business Telecom
