Business Telecom For Health Care

Unlock The Power Of Automation And Collaboration For Better Healthcare Solutions.

Leverage the power of AI to optimise patient outcomes. Our platform and tools unleash the power of your workforce to transform patient care.

All About Patient Care

Discover Our Patient-Centric Solutions

Unlock workflows that streamline interactions to optimise the patient journey.

Elevate Patient Outcomes

Tools and automations that empower your team to drive positive results for patients.

Organisational Efficiency

Simple to use, AI powered insights help to ensure personalised, high-engagement care throughout the journey.

Automations And Workflows Boosted By AI

Experience The Next Evolution In Patient Care Here

Duty of care demands a modern approach to healthcare. Empower patients with the tools and information to manage their own healthcare decisions and to maximise their wellbeing. Our platform can deliver information and resources in a flexible manner so patients can access care anytime, anywhere.

Boost Team Efficiency And Engagement

Our platform provides all the tools and resources to boost productivity today. Adaptive, coaching and training tools create tailored paths to maximise employee growth and development . Tedious tasks are automated to alleviate time and frustration stresses. Staff are empowered and enabled to focus on delivering exceptional patient care.

Business Telecom Care Delivery

Easy access to valuable insights enables the ability to improve efficiency and deliver exceptional patient care that is operationally sustainable. Access to performance analysis at any micro or macro level within the organisation is essential to identifying strategies for improving patient satisfaction through better care delivery.

Keep All Your Data Secure And Confidential

We understand that patient privacy is paramount. With our industry-leading security-first architecture, you can rest assured that your patient information is protected and secure.

Features

Designed around delivering the ultimate patient experience – securely.

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All-in-one-app

Unify and simplify your communications with a single app that handles both healthcare staff and patient communications.

Streamlined Call Routing

Access customisable IVR workflows and AI enabled smart routing that can quickly and effectively connect patients to the matching healthcare worker.

Modern-workplace Patient Care

Make on-the-go-care a reality with tools that enable healthcare resources and communication without limits on time and location.

AI Safety Net

AI meeting recaps that include synopsis and action items ensure that the important patient care details are never missed. Follow up action items are processed in reliable automated workflows.

Outcome-driven Coaching In Real Time

AI Assisted in-call coaching improves patient satisfaction and improves the agent development.

Real-time Workflow And Topic Prompts.

Automated context-aware popups offer guided workflows, best practices and speaking point topics.

Organic Patient CSAT Collation

CSAT measurements are collected in real time during every patient interaction using consistent AI driven measurements.

Proactive Sentiment Recognition

AI assisted sentiment recognition proactively responds to signals of distress to quickly address patient needs.

Enable Self Service Efficiency

Free up staff when you enable patients to access self-service options like appointment scheduling to save everyone time.

Modern & Effective Telehealth

Conduct reliable HD video healthcare consulting sessions with patients in any location. Clear and uninterrupted sessions that improve on patient engagement and outcomes.

Seamless Integrations

Enable productivity improvements and workflows across your CRM or other systems with plug and play integration APIs.

Discover Valuable Analytical Insights

Comprehensive and configurable reports and dashboards provide clear views on operational efficiency and healthcare agent performance.

See Why Healthcare Teams Love Business Telecom

“We have had a few teething issues since we moved over dental surgeries with internet connection, phones and we needed to port over our old number. Business Telecom have been a pleasure to deal with, also providing training with the new phones. Great service :)”

Edge Dental Care

Marketing specialist

“Received a quote from Business Telecom, that was way better than anyone else, they visited my site explained the quote, showed me the product, highlighted the benefits and 10 days later the phones were delivered and installed. Great work, highly recommended!”

John Heagney

Marketing specialist

“Nick came to our business today to install our new Business Telecom System (working under Webex) - he was friendly and extremely helpful and showed the product in a friendly user way. He was prompt and wanted everything to be perfect before he left. Very happy with the service”

Dominique Fingleton

Marketing specialist

“My experience with Business Telecom while setting up my salon's phone system was exceptional. Business Telecom truly shines through their exemplary team. I wholeheartedly recommend their services to anyone seeking reliable telecom solutions coupled with outstanding customer support. Thanks again team!”

Amanda

Marketing specialist

“We upgraded our phone telecommunication systems in my workplace, and I was impressed with Richie Menezes and the team at Business Telecom for their guidance and service in making it a smooth transition. They were very communicative and prompt from start to finish. Very professional to say the least.”

Anthony Saliba

Marketing specialist

“Thank you to Elen and the Business Telecom team for their guidance and service in making this upgrade of phone systems a smooth transition. They were very professional, communicative and prompt from start to finish.”

DFV Australia

Marketing specialist

Unlock The Power Of Automation And Collaboration For Better Healthcare Solutions.