VoIP technology uses the internet to transmit phone calls instead of traditional copper phone lines.
Upgrading to a VoIP phone system is cost-effective as calls use the existing internet connection and so calling costs are greatly reduced, especially for international calls. IT infrastructure, maintenance, and equipment costs are also reduced after the initial system upgrade.
A VoIP phone system also offers several features that may not be available in traditional telephony systems such as conference calls, instant messaging, automatic call forwarding, voice mail to email, and easy integration with CRM systems.
Apart from the cost savings and additional calling features, VoIP offers more sophisticated capabilities than a traditional landline phone system:
In the early days of VoIP, it was not always a popular choice for phone systems, particularly for businesses. This was because call quality was often lacking and connections unreliable.
With today’s modern technology and reliable high-speed internet including the latest NBN connections, VoIP calls are now indistinguishable from those on a landline, and the systems are powerful and reliable enough to power any size of business.
VoIP telephony equipment is less complex than traditional business telephone exchanges and can easily be set-up and maintained by existing IT staff, rather than requiring specialist technicians for installation and troubleshooting.