VoIP technology uses the internet to transmit phone calls instead of traditional copper phone lines.

Upgrading to a VoIP phone system is cost-effective as calls use the existing internet connection and so calling costs are greatly reduced, especially for international calls. IT infrastructure, maintenance, and equipment costs are also reduced after the initial system upgrade.

A VoIP phone system also offers several features that may not be available in traditional telephony systems such as conference calls, instant messaging, automatic call forwarding, voice mail to email, and easy integration with CRM systems.

Why Choose a VoIP Business Phone System?

Apart from the cost savings and additional calling features, VoIP offers more sophisticated capabilities than a traditional landline phone system:

  • Automated call routing
  • Automated dialing and other features to improve efficiency and productivity
  • Easy reports for monitoring and optimisation
  • Better customer service through call monitoring and recording
  • Worldwide connectivity to multiple devices
  • Improved efficiency with telephone, fax, and contact center services all under one system
  • Scalable and easily upgradable for business expansion and future technologies.

In the early days of VoIP, it was not always a popular choice for phone systems, particularly for businesses. This was because call quality was often lacking and connections unreliable.

With today’s modern technology and reliable high-speed internet including the latest NBN connections, VoIP calls are now indistinguishable from those on a landline, and the systems are powerful and reliable enough to power any size of business.

VoIP telephony equipment is less complex than traditional business telephone exchanges and can easily be set-up and maintained by existing IT staff, rather than requiring specialist technicians for installation and troubleshooting.

Scalable and Easy to Upgrade

Scalable and Easy to Upgrade

If your business is expanding and you need to add additional numbers and handsets, you can manage this easily with a VoIP system without any extra wires or expensive equipment and upgrades.

Hybrid systems can also integrate with your existing landline system, or run in parallel with it, so you can benefit from the features of both systems before fully committing to digital.

VoIP software can be upgraded without the need to change hardware, ensuring your phone system is as future-proof as possible.

Ideal for Employees on the Move

Ideal for Employees on the Move

With a VoIP phone system, employees can be contacted whether they’re working in the office, at home, or on the other side of the world.

VoIP calls can be directed to anywhere in the world without the need to change numbers or manage separate business phones.

Effortless Integration with Business Systems

Effortless Integration with Business Systems

Unlike traditional analogue phone systems, as VoIP is digital, it means that your VoIP business phone can integrate perfectly with your email, CRM, and other business systems.

Calls can be placed through email, making workflow more efficient, and voicemail can be easily accessed from employee email accounts. It’s even possible to opt for voicemail transcription so that important calls are readable as an email when access to a phone isn’t possible.

Advanced CRM functions are possible with VoIP such as bringing up customer information automatically when they call.

Advanced Communication and Collaboration Features

Advanced Communication and Collaboration Features

VoIP calling systems offer advanced functionality that is not possible, difficult, or expensive with an analogue phone system such as text messaging, chat, file sharing, video conference calls, interactive whiteboards, location monitoring, advanced call queuing and monitoring, and more.

For Enquiries Call 1300 721 100